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Meridian Cloud API (Series C DevTools)
Resolving 81% of Tier-2 Developer API Tickets in Under 22 Seconds
Built a citation-grounded hybrid RAG triage mesh connected to Intercom, GitHub Issues, and live workspace telemetry.
PHASE 01 // PRE-AETHER MANUAL BOTTLENECK
Support engineers faced a 19-hour backlog on webhook signature, rate-limit, and SDK version mismatch tickets.
PHASE 02 // DETERMINISTIC AGENT ARCHITECTURE
Connected Pinecone hybrid RAG over OpenAPI specs + read-only diagnostic tools verifying customer API logs before drafting responses.
PHASE 03 // AUDITED PRODUCTION OUTCOME
Dropped median first-response time from 4.8 hours to 21 seconds while lifting developer CSAT from 86% to 97.4%.
INTELLIGENCE & TOOLS
ROI & Token Simulator
Engineering Dispatches
48-Hr Audit Squeeze LP
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COMPANY & BENCH
Safety & Principal Bench
Open Principal Roles
Owner Setup Manual
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